How a Brillava service works, step by step
Eight steps from opening the calculator to receiving the result photos. No site visits to quote: the price is confirmed from your photos, and you pay nothing until it is confirmed.
Calculate priceOpens the calculator on the home page
- 1
Check your postcode
It is the first step of the calculator. If your postcode is in our usual area, you see it instantly. If it does not appear, you can still continue: we review the request by hand and tell you whether we can come.
- 2
Choose the surface and the square metres
Terrace, pool area, driveway, paving, parking bay or low wall; you can tick several. Approximate square metres are enough: length by width by eye. If it is 20 m² or less, you already know the price is €129.
- 3
Indicate the dirt level
Light, medium, strong or very strong, each with a description. For the €129 offer it does not change the price; for larger surfaces it is used to estimate the hours.
- 4
Access and water
You tell us whether there is a water supply, whether we can park nearby and whether there is a narrow passage. With that we bring the right equipment (a water tank, for example) and adjust the estimate.
- 5
Upload 1–3 photos from your phone
One photo is enough for us to confirm the price. You can send the request without photos, but then the price stays unconfirmed until we receive them on WhatsApp.
- 6
Leave your details and send the request
Name, phone, email and preferred language; you accept the privacy policy and the terms. You get a request number and can continue the conversation on WhatsApp from the same screen.
- 7
We review the photos and confirm the price
A manager reviews the address, photos, area and access, usually within one working day. They confirm (or adjust, with an explanation) the hours and final price by WhatsApp or email. Up to this point you have paid nothing.
- 8
Booking, service and result photos
You confirm the date and the booking; you receive the secure payment instructions with the confirmation. The team arrives, takes before photos, cleans and sends you the after photos. If on arrival the surface does not match what you sent, it is reviewed with you before starting.
What happens after you send the request
The request enters our system as 'new' and alerts the team instantly. A manager reviews it (address, photos, area, access) and contacts you by WhatsApp or email to confirm the price. When you accept, the booking is scheduled and the team receives the address. After the service, the before and after photos are stored with your request and sent to you.
Direct contact
If you would rather skip the calculator: WhatsApp +34 647 483 784 (same number for calls) or the 'Call me back' button on the home page. We speak Spanish, English, Russian and Ukrainian.
Booking, payment and cancellation terms are in the terms of service.
Questions about the process
How long does confirmation take?
Usually under one working day from when we receive the photos. If you prefer to talk, leave your number in 'Call me back' and a manager calls you during working hours.
Can I do it all on WhatsApp instead of the calculator?
Yes. Message us with your photos, approximate square metres and postcode, and we give you the same price with the same rules.
What if I do not have photos to hand?
Send the request anyway; the price stays an estimate until you send us the photos by WhatsApp or email.
Which languages do you speak?
Spanish, English, Russian and Ukrainian.
Do I need to be home during the service?
Not essential if the team can reach the surface and the water. We send you the before and after photos.
When do I pay?
Only after the price and date are confirmed, with the secure payment instructions we send you. Nothing is charged when you send the request.