Terms of service

1. Subject and description of the service

Brillava cleans, with pressurised water and, where the dirt requires it, professional products suited to each material, outdoor surfaces reachable from the ground: tiles and paving, terraces and patios, paths and driveways, parking bays, pool surrounds, low walls and facades fully reachable from the ground, at homes, villas, urbanisations and businesses.

Excluded are roofs, work at height, indoor surfaces, domestic cleaning and any surface that in the crew's judgement could be damaged by the treatment (for example badly deteriorated materials, loose joints or flaking paint). If we detect such a risk on arrival we will tell you before starting.

The service is provided in the province of Alicante, the Costa Blanca and nearby areas within the usual radius of our bases in Sax (Alicante) and Valencia. The calculator checks coverage by postcode; outside the area we may accept the job under specific conditions communicated before confirmation.

2. Prices

[Confirm with the advisor that displayed prices include applicable VAT (art. 60.2.c TRLGDCU)]

Launch offer: €129 up to 20 m². Fixed price for cleaning a surface of up to and including 20 m², at any dirt level within the described service, travel included within the service area. This offer is an exception to the two-hour minimum of the standard rate. It has validity dates and a maximum number of uses managed internally; once exhausted or ended, the calculator stops offering it and the standard rate applies. It applies only to requests sent while active.

Standard rate: €200 per team working hour, two-hour minimum (€400). Applies to any surface larger than 20 m² and, in general, whenever the launch offer is not applicable. Each additional hour or fraction is charged as confirmed in the quote.

Travel within the service area is included. If the job requires travel outside the area, special chemicals or additional operations (for example bringing our own water when no supply is available) we will state it expressly and in writing before confirming the order; no charges you have not accepted are ever added.

The €129 price is never presented as applicable to surfaces over 20 m², and the two-hour minimum of the standard rate is never hidden.

3. Quote, photographs and confirmation

• The site's calculator produces an indicative estimate from the data you enter (postcode, surface type, square metres, dirt level, access). That estimate is not a binding offer.
• We ask you for photographs of the surface. With them a manager reviews the estimate and tells you by phone or WhatsApp the confirmed price (€129 for the offer; for the standard rate, the expected hours and resulting amount) and the proposed date.
• The contract is concluded when you expressly accept the confirmed price and date (by WhatsApp, phone or the channel used for confirmation). You receive a confirmation with the service summary, price, date and these terms or a link to them.
• If the photographs you send do not reflect the real surface (different area, material or dirt), the confirmed price may be reviewed on arrival (see section 5).

4. Customer obligations

• Provide accurate data, the full property address and a reachable contact person on the day.
• Ensure access to the surface at the agreed time (keys, gates, owners' community) and hold the necessary permissions when the surface is communal or belongs to third parties.
• Provide an outdoor water supply. If there is none, flag it in the access step of the calculator so we bring our own tank.
• Remove furniture, plant pots, vehicles and objects from the area and warn us about delicate elements (plants, furniture, outdoor electrical installations, poorly sealed windows or doors).
• Be over 18 and have capacity to contract.

5. Performance and on-site variations

The crew travels on the agreed date and time slot. We may reschedule for heavy rain, strong wind or force majeure, notifying you as early as possible at no cost.

Before starting, the crew checks that the surface matches the quote and photographs its initial condition. If the surface, area or dirt level differ from what you sent, or a damage risk appears, we tell you and agree with you the revised price or the part of the job to be done before continuing. We never perform work at a price other than the agreed one without your acceptance.

On completion the crew photographs the result. Those photographs are evidence of the service and are processed under the Privacy policy; we publish them only with your express, separate consent.

6. Payment

[Payment method and timing (deposit, payment on completion, accepted means) — pending decision by the operator (spec §18.7); until then stated in each order confirmation]

The confirmed price is paid as stated in the order confirmation. We issue an invoice in the customer's name with the details provided. There are no hidden charges: any additional amount must have been accepted by you before it is incurred.

7. Changes and cancellation

You may change the date or cancel the order by WhatsApp at +34 647 483 784 or by email to [email legal]. Changes communicated with sufficient notice are free of charge.

[Late-cancellation / no-show charges — pending decision by the operator (spec §18.7)]

If the crew travels and cannot access the surface for reasons attributable to the customer (absence, access not provided, area not cleared), we will agree a new date; the cost of that failed trip will follow the rule in the previous paragraph once set.

8. Right of withdrawal (arts. 102–108 TRLGDCU)

As a consumer contracting at a distance (website, WhatsApp or phone) you have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving reasons and at no cost, except as stated below.

To exercise it, send an unequivocal statement (WhatsApp message, email to [email legal] or letter to the address in the Legal notice). You may use the model form in the next section, although it is not compulsory. We refund any amount paid within 14 days of receiving your statement, using the same means of payment.

Services starting before the 14 days elapse. If you want us to perform the job before the withdrawal period ends (the usual case), we will ask you to request it expressly when confirming the order. In that case:

• if you withdraw after the job has started but before it is finished, you must pay the proportional part of the service already provided (art. 108.3 TRLGDCU);
• once the service has been fully performed, the right of withdrawal is lost (art. 103.a TRLGDCU), which you acknowledge in the confirmation when requesting the service to start.

9. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Dathent SAX, S.L. (Brillava), Avenida Reyes Católicos, 9, Bajo, 03630 Sax (Alicante), España, [email legal]:
• I hereby give notice that I withdraw from my contract for the provision of the pressure-washing service.
• Ordered on / received on: ____________
• Name of consumer: ____________
• Address of consumer: ____________
• Signature of consumer (only if this form is notified on paper) and date: ____________

10. Guarantees, results and liability

We undertake to perform the service with due professional diligence, with equipment and products suited to each surface and as agreed in the quote.

Pressure washing removes dirt, algae, mould, lichen and surface stains. We do not guarantee a specific degree of result: some stains (rust, old oil, paint, wear or discolouration inherent to the material) may not disappear completely. We tell you the reasonable expectations before starting and, if something cannot be resolved, we say so.

We are liable for damage caused by negligent performance of the service, under the law. We are not liable for damage arising from the prior condition of the surface (loose joints, deteriorated materials, hidden defects), inaccurate information provided by the customer, items not removed or not flagged, or force majeure.

If you are not satisfied on completion, tell us on the spot or within 7 days with photographs; we will review the work and, where appropriate, redo it at no cost. This does not limit your rights under consumer legislation.

[Seguro de responsabilidad civil — aseguradora y nº de póliza]

11. Customer service and complaints

Send any enquiry or complaint by WhatsApp to +34 647 483 784 or by email to [email legal]. We reply as soon as possible and in any case within the statutory one month.

Official complaint forms (hojas de reclamaciones) of the Valencian Community are available to customers. You may also contact your local consumer information office (OMIC) or the Valencian regional consumer authority.

[Adhesion to the Spanish Consumer Arbitration System: yes / no — operator's decision]

Note: the EU online dispute resolution (ODR) platform ceased operating on 20 July 2025, so no link to it is provided.

12. Applicable law, jurisdiction and language

These terms are governed by Spanish law. Consumers may bring any dispute before the courts of their own domicile, as provided by consumer legislation; for customers who are not consumers, the courts of Alicante, Spain, have jurisdiction.

The contract is concluded in Spanish. This English translation is informative; in case of discrepancy the Spanish version prevails. We keep a copy of the terms in force at each time and send you the applicable version with the order confirmation; the version you accept when sending a request is recorded with its date (2026-09-14 for the current version).

If any clause is declared void, the remaining terms remain valid.